Shipping and Delivery Policy

Effective date: 15 July 2026

This Shipping and Delivery Policy applies to purchases made from IndiHomes through this website. We ship to serviceable locations across India. Please read this policy before placing an order. Nothing in this policy limits any non-waivable rights available under applicable Indian consumer law.

1. Shipping Coverage

We deliver throughout India to PIN codes served by our courier and fulfilment partners. Serviceability can vary by product, parcel size, weight, payment method, and destination. An order may be declined or cancelled with a full refund if the address is not serviceable or the product cannot legally or safely be delivered to that destination.

2. Estimated Delivery Time

Orders are generally delivered within 3–5 days after order confirmation under normal operating conditions. This is an estimate, not a guaranteed appointment. Delivery can take longer for remote locations, public holidays, major sale periods, extreme weather, transport disruption, regulatory checks, courier capacity constraints, or other circumstances outside our reasonable control.

If a product page or checkout displays a different product-specific delivery estimate, that disclosed estimate applies to that item. We will not intentionally advertise a delivery period that we know cannot reasonably be met.

3. Order Confirmation and Processing

An order is treated as confirmed after successful payment or, for cash-on-delivery orders, after any verification requested by us. Processing includes payment verification, fraud screening, supplier confirmation, quality or availability checks, packing, and courier assignment. Orders placed on holidays or during exceptional demand may begin processing on the next working day.

4. Shipping Charges

Any shipping, handling, cash-on-delivery, remote-area, or other delivery charge payable by the customer will be shown before the order is placed. We will not add an undisclosed shipping charge after checkout. Promotional free shipping may be subject to minimum order values, destination restrictions, product exclusions, or other terms displayed with the promotion.

5. Address and Contact Information

The customer must provide a complete and accurate name, house or building number, street, landmark where appropriate, city, state, PIN code, active mobile number, and email address. We are not responsible for delay or failed delivery caused by incomplete, inaccurate, or outdated customer information, except to the extent required by law.

Address or phone-number changes may be requested before dispatch by emailing support@indihomes.store, but changes are not guaranteed after fulfilment begins. We cannot redirect a parcel after handover where the courier does not support redirection.

6. Tracking Information

When tracking becomes available, it may be shared by email, SMS, WhatsApp, the order-status page, or another contact channel provided at checkout. Tracking can take up to 24–48 hours after dispatch to show the first scan. A temporary lack of scans does not necessarily mean that the parcel is lost.

7. Multiple Shipments and Fulfilment Partners

Products in the same order may be stored or fulfilled from different locations and may arrive in separate parcels on different dates. Separate tracking details may be provided for each parcel. The customer will not be charged more than the shipping amount disclosed at checkout merely because we split an order.

8. Courier Delivery Procedure

Couriers may call the registered phone number, request directions or a delivery code, verify identity where appropriate, or ask for payment on a cash-on-delivery order. Never share banking passwords, card PINs, or one-time passwords unrelated to legitimate delivery verification. IndiHomes is not responsible for payments made to unauthorised persons pretending to be couriers.

9. Cash-on-Delivery Orders

Cash on delivery is available only where shown at checkout and may be subject to verification, order-value limits, serviceability, past delivery history, or an additional fee disclosed before purchase. We may contact the customer to confirm a COD order. Failure to complete reasonable verification can delay or cancel the order.

The customer should keep the exact amount or an accepted digital payment method ready if the courier supports it. Repeated refusal or misuse of COD may result in COD being restricted for future orders, without affecting genuine consumer complaints.

10. Delivery Attempts and Customer Availability

The courier may make one or more delivery attempts according to its operating process. The customer should remain reachable and cooperate with reasonable delivery instructions. If delivery fails because the customer is unavailable, refuses the parcel, provides an incorrect address, does not respond, or does not provide a required delivery code, the parcel may be returned to origin.

11. Failed Delivery and Return to Origin

If a parcel returns because of a cause attributable to the customer, redelivery may require advance payment of reasonable additional shipping charges. For a prepaid order, any refund after return-to-origin inspection may be reduced by reasonable, non-recoverable forward or return shipping costs where permitted by law and clearly caused by the customer.

No such deduction applies where non-delivery was caused by us, the supplier, or the courier while the customer provided correct information and was ready and able to receive the order.

12. Delayed Delivery

If tracking has not progressed or the estimated delivery period has passed, contact support@indihomes.store with your order number. We will review the tracking information and raise an enquiry with the courier where appropriate.

Where goods are delivered materially later than the stated schedule and the delay is not caused by force majeure or the customer, we will provide the remedy required by applicable law. A minor operational delay does not automatically establish loss or entitle the customer to compensation beyond what the law requires.

13. Force Majeure and Events Outside Reasonable Control

Delivery may be affected by severe weather, natural disaster, epidemic, strike, civil disturbance, war, governmental restriction, road closure, network outage, carrier failure, airport or port disruption, or another event outside our reasonable control. We will make reasonable efforts to communicate material delays and complete delivery or provide an appropriate remedy. This section does not remove rights that cannot legally be excluded.

14. Lost Parcels

A parcel is not considered lost merely because tracking is temporarily delayed. If the courier confirms that a prepaid parcel is lost before delivery, we will offer an appropriate replacement or refund. We may require reasonable time to complete the courier investigation, but we will not use an indefinite investigation to avoid a valid remedy.

15. Marked Delivered but Not Received

If tracking shows “delivered” but the parcel is not found, check with household members, neighbours, reception, security staff, and any safe delivery location. Then notify support@indihomes.store promptly, preferably within 24 hours, with your order number and relevant details. We may request confirmation, delivery-code information, CCTV availability, or other reasonable evidence and raise a proof-of-delivery enquiry with the courier.

16. Damaged, Tampered, Incorrect or Incomplete Delivery

Where practical, inspect the outer package before accepting it. If a parcel is visibly open, severely damaged, or tampered with, record the condition and notify us promptly. For a damaged product, wrong product, or missing item, preserve all packaging and submit clear photographs and an unedited unboxing video under our Return, Replacement and Refund Policy.

Visible transit damage, incorrect items, or missing components should be reported within 3 calendar days after recorded delivery. This evidence period helps us verify courier and supplier claims and does not remove non-waivable statutory rights.

17. Inspection and Acceptance

A delivery scan or signature is evidence of delivery but does not prevent a customer from submitting a genuine claim concerning concealed damage, defect, wrong goods, missing items, or material misdescription. Customers should inspect products promptly and follow any product-specific safety, assembly, voltage, installation, or care instructions.

18. Order Cancellation

A cancellation request may be emailed to support@indihomes.store before dispatch, but cancellation is not guaranteed once processing or supplier fulfilment has begun. After dispatch, an order cannot normally be cancelled for change of mind. Refusing delivery does not automatically create a refund entitlement and may be handled as a customer-caused return to origin, subject to applicable law.

19. Shipping Restrictions

Some products may be restricted by courier, aviation, safety, regulatory, weight, size, or location rules. We may use surface transport, exclude certain destinations, or cancel an affected item with a full refund. Customers must not request delivery for unlawful resale, prohibited use, or to a location where possession of the product is illegal.

20. Customer Responsibilities

• Review the product details, dimensions, compatibility, voltage, quantity, and delivery estimate before purchase.
• Provide accurate contact and address information.
• Remain reachable during the expected delivery period.
• Do not share sensitive financial credentials with a courier or caller.
• Preserve packaging and evidence when reporting damage, tampering, a wrong item, or missing contents.
• Contact us promptly when tracking or delivery information appears incorrect.

21. Refunds Related to Shipping

Refunds for lost, undelivered, damaged, incorrect, materially misdescribed, or qualifying late-delivered orders are governed by our Return, Replacement and Refund Policy. Approved refunds are generally initiated within 5–7 business days after approval and, where applicable, return and inspection. Banks and payment providers may require additional posting time.

22. Fraud and Abuse

We may investigate altered tracking records, false non-delivery claims, substituted parcels, repeated unjustified refusal of delivery, or other suspected fraud. We may preserve relevant records and restrict future transactions where reasonably necessary and lawful. This does not affect genuine claims made in good faith.

23. Limitation Subject to Applicable Law

To the maximum extent permitted by law, we are not responsible for delay or loss caused by incorrect customer information, customer unavailability, unauthorised redirection, prohibited contents, misuse of tracking information, or events outside our reasonable control. We do not exclude liability or consumer remedies where exclusion would be unlawful, including rights concerning defective, unsafe, incorrect, spurious, materially misdescribed, undelivered, or qualifying late-delivered goods.

24. Support and Grievances

For shipping, tracking, delivery, cancellation, or grievance assistance, email support@indihomes.store. Include your order number, registered contact details, tracking number, and a clear explanation of the issue. For damage or missing-item claims, also include the evidence required by our Return, Replacement and Refund Policy.

25. Governing Law

This policy is governed by the laws of India. Nothing in it requires a consumer to surrender a forum, remedy, or protection that cannot legally be waived.

26. Policy Updates

We may update this policy for operational, carrier, legal, or regulatory reasons. The version displayed when an order is placed generally applies to that order, except where a later change is required by law or is more favourable to the customer.